Absa Online Banking help " />
Quick, easy guides on how to register, buy prepaid airtime, electricity and data. Also, view steps on how to pay your beneficiaries and manage your accounts using Absa Online Banking.
How to register/login
How to make online payments
How to manage your accounts online
How to bank securely online
How to buy prepaid online
How to register/login
Log in to Absa Online
- Click Log in from the top right corner of your Home screen
- Click Next
- Enter your access account number, PIN & user number (Note that the default user number is 1. Otherwise, enter your given user number)
- Enter the captcha code (if required)
- Click Next
- Enter the missing characters of your password
- Click Logon
Always logout after using your online account
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- Click Log in from the top right corner of your Home screen, then click Next
- Click Register for Absa Online Banking
- If your device cannot install the Absa Banking App, click My device can’t install the app
- Under Digital banking registration, Enter your details, the (Captcha) code, then click Next
- Enter your 16-digit ATM card number, ATM PIN number, and click Next
- Select your billing account, enter your email address, select your title and accept the Personal Client Agreement then click Next
- Create a strong 5-digit PIN, confirm the PIN and click Confirm
- Accept the Verification request
- You have successfully registered for Absa Online Banking!
Note: For steps on how to Register on the Absa Banking App, click here.
Always logout after using your online account.
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- Click Log in on the top right corner of your Home screen
- Log in to Absa Online Banking
- Click Transact on the side navigation
- Read the information, then click Register my ShapID
- Accept the Terms and Conditions, then click Register
- Your cellphone number will get pre populated, then enter your Known-as name
- Select an account to link to your ShapID, Accept the terms and conditions, then click Next
- Confirm to have Absa as your primary ShapID, then click Next
- Confirm your details
- Accept the verification request, then click Done
- You have successfully registered for Payshap online!
Download user guide
Always logout after using your online account.
Deregister for Payshap on Online Banking
- Click Log in on the top right corner of your Home screen
- Log in to Absa Online Banking
- Click on Settings on the top right of the menu
- Go to My useful function section
- Click on Manage PayShap
- Click on Deregister on the ShapID you want to deregister
- Review the ShapID details on the side panel
- Click on the Deregister button to confirm deregistration
- You have successfully deregistered for Payshap!
Always logout after using your online account.
Register a non-transactional account
- Click Log in on the top right corner of your Home screen
- On the drop down click Register for Absa Online Banking
- Under New user registration, Enter your details, the (Captcha) code, then Click Next
- Enter your email address and title, then click Next
- Tick the Personal Client Agreement checkbox, then click Next
- Under the Security Information section, choose a strong 5-digit PIN, confirm, then click Register
- Accept the Verification request sent to your registered device
- You have successfully registered!
Always logout after using your online account
How to bank securely online
Reset your password
- On the Absa website home page click on Logon in the top right of the screen
- Logon to Absa Online Banking
Complete the Logon details
Click next
- Click on Forgot password
- Accept the verification request sent to your registered device
- Create a new password
Re-enter the new password to confirm
Please take note of the password rules when creating your new password
Click Next to continue
- You have successfully reset your password
Always logout after using your online account.
Reset your PIN
- On the Absa website home page click on Logon in the top right of the screen
- On the logon page click Reset pin
- Enter your access account number, user number and the code in the box (Captcha)
Click Next
- Accept the verification request sent to your registered device
- Enter the missing characters of your password
- Enter your 16-digit ATM card number and ATM PIN
Click Next
- Create a new 5-digit PIN
Confirm the new PIN
Click Next
- Your PIN is successfully reset
Click Done
Always logout after using your online account.
Reset your Absa Online Banking PIN and Password using AbsaID Facial Biometrics
- Click Log in on the top right corner of your Home screen
- On the Absa Online Banking login page, click Reset PIN
- Enter your Access account number, User number and the CAPTCHA code
- Enter your Access account number, User number, the CAPTCHA code, then click Next
- Accept the verification request on your device
- Accept the Terms and Conditions, the click Allow camera access
- Scan your face by looking directly at your phone
- Enter your new Absa Online Banking PIN, then click Confirm
- You have successfully reset your Absa Online Banking PIN
- To reset your Absa Online Banking Password, click Change my password?
- Enter your new Password, then Click Confirm
- Accept the verification request
- You have successfully reset your Absa Online Banking Password and PIN!
Download user guide
Always logout after using your online account.
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Temporarily lock your card
- Click Log in on the top right corner of your Home screen
- Log in to Absa Online Banking
- Click Settings at the top of the screen
- Under My Card Management, click Manage next to Temporary lock
- Accept the verification request, accept temporary lock, then click Done
- You have successfully temporarily locked your card!
Always logout after using your online account.
